Wheeljack’s Lab FAQ

Do you buy transformers?

Yes, we do! Go If you have Transformers to sell, let’s get started!

Do you buy other toy lines?

Yes, we do! Please see what Please look at our list of toy lines we are buying!

Do you sell toys?

Yes, we do! Please browse our great selection of vintage toys and parts!

Do you have a newsletter?

Yes, we do!

How do we contact Wheeljack’s Lab?

Wheeljack’s Lab
PO Box 552
Eldora, IA 50627

chris@wheeljackslab.com

515-329-5090

Send us a letter, email, or call or use our contact form.

Do you have a retail location?

Unfortunately, we don’t have a retail store to browse all our great vintage items. We sell on eBay and through email requests. We do support collection drop-offs and we can deliver or allow for pickups in some cases. Please inquire if needed.

What are your shipping policies?

Wheeljack’s Lab ships for free within the continental United States with no minimum order! That means you get FREE shipping on orders of $4.50, $450.00 or $4,500.00, with no additional fees of any kind. Outside the continental United States, additional fees are at the buyer’s expense.

How do you pack items?

With care! All our items are sent boxed, even small indestructible parts will be shipped in a box, this costs us twice as much versus sending in a padded envelope, but we never have claims for damaged parts. Large items, valuable or fragile items are generally packed with packing peanuts as we have found that they provide the best protection for your valuable items.

How do you ship?

Wheeljack’s Lab exclusively uses USPS. Three reasons: price, reliability, and claims. If the paperwork gets done right, USPS seems to always come through on a claim. Shipping on average about 12,000 packages a year, we see about 1 claim per 2,000 shipments.

How long does delivery take?

Priority mail is generally 1-3 days. First-class mail is 2-5 days.

Do you ship internationally?

Wheeljack’s Lab has been shipping internationally for 20 years. We have shipped packages to over 70 countries, and some have been a real surprise! While we happily ship anywhere, keep in mind all customs fees, duties, taxes, tariffs and all government fees charged for ordering from Wheeljack’s Lab are your responsibility. For more information, please contact the appropriate government offices in your country before placing an order.

What payments do you accept?

Currently, we accept PayPal, money orders, personal checks, and trades.

What is your returns policy?

We want you to be satisfied with your purchase. If there is a problem with your order, please contact us within 7 days of receiving your order. We will give you the choice of a replacement (if available) or a full refund. However, the initial shipping and return shipping will not be refunded unless the return meets our criteria of “not as described.”

What is your grading scale?

GradeDescription
100Gem mint condition
95Near mint condition no visible flaws
90Excellent condition with very minor surface wear
85Very fine condition with light surface wear
80Fine condition with some surface wear
75Very good condition with some surface wear
70Good condition with heavy surface wear
65Fair condition with very heavy surface wear
60Poor condition with very heavy surface wear
50Very poor condition with very heavy surface wear
45Will be broken and with or without wear

What is your privacy policy?

You may find our privacy policy here.

What is your site terms of service?

You may find our terms of service here.